Of Kangaroos and
Kafka—a TLC Story

By DAN ACKMAN

A few months ago, while reporting on a story about taxi drivers, I heard time and again that the Taxi and Limousine Commission courts were unfair, arbitrary, even corrupt.  "Kangaroo courts," the drivers said.  When I tried to find out for myself whether this was true, I was told that the TLC courts were closed to the public, and I was forced to sue the TLC to gain access.  Armed with a court order I was finally able to observe the tribunal.  Sure enough, the kangaroos were hopping.

The TLC holds more than 80,000 hearings per year, the vast majority of which are initiated by TLC inspectors or the NYPD taxi squad.  A fraction, roughly 3 percent, are initiated by passengers.  The TLC has said that its conviction rate is 75 percent.  But this figure actually understates the agency's "success" since often cops or inspectors issue multiple summonses for essentially the same offense.  Of the few cases that go to appeal, the TLC wins 94 percent.

I visited the court with Jonathan Brunert, a legal affairs reporter for the BBC in London.  In the very first case we happened in on, a driver named Emmanuel Emelia was accused of failing to signal a right turn on 8th Avenue and 41st street.  Emelia had been a health care administration student at NYU, driving a cab nights and weekends.  He drives less now that he has graduated, but he decided to fight the ticket on principle and because his insurance rates could be affected. 

Emelia testified that the police officer approached him after he came to a full stop at a cab stand near the Port Authority and asked for his license and rate card.  When Emelia asked why, the officer said he failed to signal his turn.  Emelia protested that he had signaled-- in fact his turn light was still on.  The officer, Emelia said, told him to tell it to the judge.

The problem, say drivers and lawyers who represent them (Emelia represented himself, as it seems most do) is the judges don't listen.  This case was  essentially a swearing contest.  It is the kind of case, drivers say, that they, mostly immigrants who struggle with the language, almost never win.

And why should they?  Why shouldn't the judges, who work for the TLC on a per diem basis, believe the inspectors, who also work for the TLC?  One reason, lawyers say, is that inspectors and the cops are under pressure, if not from quotas then from their bosses or simply from peer pressure, to write tickets.  If those tickets are dismissed the inspectors look bad. 

In fact, there was evidence of this phenomenon right outside the hearing room.  There we met another driver, Jin Choi, who showed me his summons. It was issued by the same cop, on the same day, at almost the same time, for the same offense-- failure to signal a right turn.   In both cases, the summonses, including the name of the police officer, were completely illegible.  (In any other court, the illegibility alone would cause the tickets to be dismissed.) Choi, like Emelia, insisted he had signaled. The cop told him the same thing: Tell the judge.

On this day, with reporters watching, the judge, who refused to give his name-- is there another court in America where the judge's names are state secrets?-- did listen, quite attentively, it seemed, and he later dismissed the case against Emelia.  But meanwhile, Emelia had to spend a whole afternoon waiting for his case to be heard.  In this he was lucky: many drivers are made to wait all day for hearings noticed at 9:30 a.m.

Just after leaving Emelia, we met Tom Travers, a 65-year-old man who owns his own cab and who has been a cabbie since 1968.  From Travers, we got a whiff of Kafka. 

Last December, Travers dropped off a passenger on Madison Avenue and 34th Street at 4 in the afternoon and went off duty.  A man got in the cab anyway and asked for a ride to the Upper West Side.  Travers told the man that he was off duty and showed him a notation on his trip sheet to prove it.  But man refused to get out of the cab and used his cell phone to call a TLC inspector.  Before the inspector arrived,  Travers called a cop over.  At that point the would-be passenger walked away, Travers said.

When Travers brought his car in for one of its three yearly inspections, the TLC told him his license had been suspended because he had missed a court date.  As it turned out, the TLC had registered a complaint and set a court date. Travers knew nothing about the complaint or the court date since the TLC mailed his notice to a P.O. Box Travers had stopped using years before.

As it happened, the passenger had not shown up for the hearing either.  Thus, the complaint was dismissed.  But that the passenger failed to attend the hearing was deemed no excuse for Travers' absence since the TLC blamed him for failing to register his new address.   He was fined and suspended even though he had proof that the TLC had been sending correspondence to his new address since 1997.  Apparently, the TLC office in Long Island City knew his new address, but had not informed the headquarters downtown on Rector Street. 

Travers managed to get the fine thrown out, but not before he was out of work for three weeks.  Even after winning his appeal, Travers was not done.  It seems he had received two summonses, one to the driver, one to the owner.  Although in this case, the owner and the driver were the same person, the judge in Long Island City could do nothing about the summons against the owner, which was scheduled to be heard on Rector Street.  So while Tom Travers, driver, was off the hook, Tom Travers, owner, faces another day in court.

These are just a few cases, but they are hardly isolated incidents.   Notices being sent to the wrong address, drivers being made to wait until 4 p.m. for a 9:30 hearing, only to have it adjourned for another day, dubious summonses backed by TLC inspector testimony that is accepted as if the word of God: These are everyday events in Long Island City. 

For years the TLC barred the public from its tribunals, offering reasons that are transparently bogus.  The hearing rooms are too small, they said.  In fact there is plenty of room.  The public might be afraid to come forward if the press was watching, they said.  In fact, TLC inspectors or the police bring 95 percent of the cases so "the public" plays no part.  Visitors might disrupt the proceedings, they claimed.  The hearings we saw managed to proceed apace. 

TLC spokesman Allan Fromberg told the BBC's Brunert that all he wants is for the agency to be able to conduct its business "unencumbered."  This is no doubt truer than Mr. Fromberg would like to admit.  But if yesterday was any test, encumbrance from a curious press is exactly what the TLC needs.